Chick-fil-a - Laredo

Always great food and service. Best customer service experience in Laredo. But because the restaurant is so popular the dining area needs more attention. The staff does their best. But this is a management problem in the staffing area not the people working at that time.

(Let me start by saying this is not a food review, this is just praise to a team member! Hi, my name is Stephanie! I used to be part of the Chick Fil A team up on Monarch Drive and it was truly an honor working there. So I know what it's like to be 100% on your customer service, friendliness, and self service. Today, I met the most amazing person ever! I have never met someone so kind and courteous, her hospitality and customer service was was so amazing even words can't express it. Rita is her name and will be the reason why I'll be visiting this store more frequently. The way she took care of every table with such a kind and friendly smile along with something to make us chuckle and smile ourselves, the way she made sure that before we sat down she offered to clean the seats and table, asked if there was anything she could do to make our stay more welcomed. She had it all, she went above and beyond and honestly sometimes people need that. Like we learn, we never know what our customers are going through or what kind of day they had. Though it isn't hard to do the kind of work Rita does when it comes to hospitality, it really takes love, compassion, and being devoted to work. We can all learn something from Rita and all else I could say is that my day was made. Thank you for your time and thank you Rita for being such an amazing person!

Customer svc used to be the tops at this location. Nowadays they take longer than usual to get your orders done. One time we ordered online n they forgot to give us the chocolate chip cookies, another time they gave us wrong flavor shake, they took over 20 minutes to bring us only two cokes that we ordered curbside. Sad thing is we take it for granted they check the orders before they give it us and we usually don’t find it is incorrect till we get home.

I love Chick-fil-A always very great food and service. I went in earlier today and tried the new watermelon mint tea lemonade, unfortunately it only tasted like mint and lemonade I can not recommend it. Please do make a watermelon drink flavor with stronger flavor the mint was over powering.

Horrible!!! I’m literally eating a lettuce wrap with no chicken, only when I bite on the right side of the wrap I have some chicken. And my husband noticed when he got home that the order was wrong. We are missing all the chicken strips. Prices went up, chicken sandwiches got smaller like a nugget patty , come on !!! at least give us what we paid for.