Longhorn Steakhouse - Lake Mary

One of my all-time favorite restaurants. Happy to have one right down the street from my neighborhood. The staff is great. The food is always perfect. Love the menu. Love the Location. we do dine in a couple times a month and we do take out at least once or twice a month. They never disappoint.

Two steak diners were ordered and an appetizer.The appetizer came out hot and was good. The two steaks were a different story, after waiting 20 minutes for them, one came out as ordered and the second, ordered medium rare came out well done. The steaks and sides were cold on both plates, as if they had been siting for a long time I never send food back to be warmed properly as I don't enjoy the surprises deposited by the cooks when this is done. Another was ordered for my wife and she watched me eat a little of my meal and letting the rest go to the garbage, waited another 20 minutes before the server asked if her replacement had come out yet. We told her it hadn't and we were leaving. So my wife never got her steak before it was boxed up to go. FYI, it was also medium well done, which our dog didn't complain about at all. The manager never came out to apologize, but in his infinite kindness comped my wife's steak that she didn't get to eat. I would have appreciated a sincere apology instead. The server was very apologetic and very attentive.

The food was very well done. However, our specific waitress didn't quite get things right the first time. I ended up with water with lemon when I asked for no lemon and a sweet potato with butter when I ask for no butter. I don't know why people write things down if they're not going to verify what they're going to serve matches what they've written down.

The reservation system was awful and made three hours of work to finally get a table. Did not have full food on the menu and did not know until well after the order was entered. This ended up having some food come out later than others. The food was good and the waitress did all she could to make things right.

Steak salad (7 Pepper) was fine and portion size was very large. Staff very pleasant. Seated fast and order taking was prompt. Took a while for food to be served. Likely an understaffed kitchen. This is a common problem with many businesses now and is not the staff's fault. I don't blame them one bit. Food was fine. No complaints. Prices are elevated but this is now the new normal.