Jack In The Box - Lake Forest

This J-n-B is on my way home from work. I stopped by this morning and wanted to try their new smashed burger. I was told that they do not have them now. So I got a sausage with egg and cheese combo. I went through the drive thru. Good thing I always try to set up my food before I start driving. This sandwich was in 3-4 individual parts. I had to put the sandwich back together before I could eat it. The hash brown was cold. However, the small Coke was good and there were no dribbles down the side of the cup. By the time I got my sandwich back together, I was only able to take 1 bite of the hash browns and could not force myself to try any more. The sandwich was also cold by the time I got everything together and was ready to eat. They also have signs up letting you know that if you want an extra sauce you have to pay for it. But, if you order on the app, you don't have to pay extra.I do, usually, like J-n-B over other fast food restaurants but it seems like over the last year they have really gone down hill. Which is sad.

Wheelchair accessibility: Inside the store there is plenty of space

Really good food and came out very quickly. The good food sauce is very good but $0.35 for extra sauce is a bit

Poor customer service and wanted to argue with me about what I wanted Very disrespectful and extremely slowNot just in the heads

Hey Franchisor wake up! When are you going to kick this franchisee out of your system? How many more bad reviews do you need to read? If the franchisor doesn't find a new franchisee, then I hope the landlord doesn't renew this lease. The gentleman at the front was rude and they charge for condiments I was told to call corporate if I didn't like it, ha!