Baskin-robbins - Lackawanna

Great cakes and helpful staff to help pick and customize my order!

I purchased and picked up a birthday cake for my child’s birthday. After cutting into and serving the cake, I pulled out a piece which had a LONG WHITE HAIR inside of it. I later returned to the store to try and get a refund. The employee at the time refused to give me a refund and instead offered me another cake, to which I refused… the party was over. He did not apologize for the hair and seemed annoyed that I had come in to try and get a refund. He spoke (presumably about me) to his boss in a foreign language in front of me, disrespectfully. He denied that the hair I found was a hair, and told me that it was a piece of paper??? Eventually, he agreed to give me a refund and a tub of icecream, but he revoked his offer and only ended up giving me a refund. This whole encounter took about 10 15 minutes waste of my time and money!!! Never coming back!!!!

The staff is really supportive and goes above and beyond for their customers. Portion sizes are also generous and they have always been very communicative and friendly when it comes to the quality of the customer's food. The cleanliness of the place is also amazing and would highly recommend this location to anyone.

Fantastic experience at this specific location, Habeeb is an awesome guy and provides great customer service, will definitely be visiting again!

I had the unfortunate experience of visiting this Baskin-Robbins store and it was nothing short of a nightmare. From the moment I walked in, it was clear that this place was a disaster waiting to happen.First of all, the only guy in staff seemed utterly disinterested in serving customers he acted as if he was doing me a favor by taking my order. And the quantity is way too lessssss.... The big scoops aren't big looting customers..