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Bidra med feedbackPoor service, poor table management, overpriced, not tasty food and RAT!! Worst, we waited for an hour for our food. We ordered six dishes, the first two skewers and dumplings came out first. Half an hour later, the chicken and vegetables came out. And then half an hour later, after many followed up, the tofu and potato beef came out. And to say, we went there at 12pm, to avoid the lunch crowd. The restaurant was pretty empty when we entered. We came out at 1.30pm, only because the last two dishes came out at 1.20pm. Second worst, the staffs attitude. When we followed up with the waiter, before we could say what dishes have not arrived, they immediately replied it’s cooking now. That was first twenty minutes after our first order. The manager also replied the same until when we repeatedly, after more than an hour, followed up with our food, did he take this matter seriously. Third, the portion. For MYR 28 for less than a half chicken (and rock hard), and a few morsels of beef for the potato beef dishes, it’s overpriced. And it wasn’t even tasty. Fourth, in the restaurant, we saw a rat dropped on a table, where the customer has just finished the food and left. When we complained about the service, they replied, “oh today it’s a new chef. The other chef is not working today. Usually he don’t take leave but he did today.” Is it our fault that he is on leave? It’s okay to justify poor services? I hope the management would take this post seriously, and get back to us. You need to improve!!!!
So many things that are wrong in one tomato noodle beef soup comes with set. Beef cube tomato soup itself are not hot, can tell the cooked beef cube were from the fridge. Set side dishes are chili cabbage which is bland, boiled egg was over cooked as u can see it has become black, lowest quality dumpling, and 2 very bland skewed chicken breast. They gave an extra bow of light soup with beef cube but the soup is also bland very sure its an instant packaged soup served with rotted coriander. I wont return to this establishment as this is the worst restaurant compare to china restaurants i've been in klang valley.
Very disappointed with this establishment. Been a returning customer for years and we are the type of foodies that will drive all the way and price is not an issue if its worth it, but I guess it changes today after how the staff and the guy who manages the place handled it. We ordered our regular meals, and one of it was the braised beef noodle. The noodles came with a quarter of the broth, noodle was dry. (Which never happened in 1utama branch) When we asked for a little more broth, they gave us a whole different clear broth that tasted like instant packet broth which they throw in some coriander. So we asked, at first the waiter told us, just dump in some chili oil and it will taste the same and when we persisted to talk to the manager they gave an explanation that doesn't make sense, saying that the braised been noodles broth comes almost dry and little soup where else we been eating the same dish for 4yrs now and it has never been that way. The set dishes also supposed to come with chicken skewers but they did not serve them. We have experienced this many times, they keep quiet until you ask for them. Anyway, we won't be returning back solely due to how the management is.
Slow service when I came at 3 pm was not busy, u can tell through my photo of the restaurant. I think there were only 2 other tables with people, but they were already served. they seem understaffed. I liked the food, noodles are good, the staff is not so friendly. When I left, I said thank you u, they said nothing back. They don't sell coffee. only tea, fruit juice and other beautiful herbal drinks. The price is in the middle range and can be slightly above the middle range if u-folder sets or larger dishes. Environment is okay, their light bulbs are not consistent colors, I assume some of the light bulbs have broken and they have not replaced it with the same warm colored lamps. Cash and card accepted.
1. Environment Bad ventilation, humid. 2. Food Portions are big and taste is so so. It 's not pure Chinese food though, more like Szechuan style. 3. Service Bad. Waiters did not look happy to serve us, we only ordered 3 dishes in a group of 4 but it took almost an hour to arrive with constant follow ups. One of our dishes looked different from the one in the menu when it arrived (refer to photos) and when we asked for clarifications, both staff and the manager answered us bluntly saying photos are for illustrations only and that the sizzling plate 'rosak '. 4. Price Ranges from 15.90 for vege dish and RM20+ for tofu, fish, meat etc. Pretty reasonable for sharing. It was my first time here and unfortunately will be my last.