Texas Roadhouse - Knoxville

There was an absurd amount of people at this Texas Roadhouse on Saturday. We jointed the waitlist and we were seated in Gabbys section I believe. she might go by Gabriella. We received excellent service from her. I could tell that the situation was a little overwhelming because the restaurant was packed with people, but she was very accommodating kind nice and sweet. I don't have enough good words to say about her. She went and placed our order portion of the ticket had gotten ripped off and one of the meals were not applied to it. She got her manager, Jeff I believe his name is to fix it as soon as possible they brought out the mail as soon as it was ready. they just worked seamlessly as a team to get us taken care of and we are patient people and didn't mind but I just want to commend these individuals and their ability to work together in stressful situations.

We come often and this was the worst time. Our waiter was not attentive at all we had to wait forever to even get drinks. He forgot half of what we asked for and we had to ask another server for things. Waited forever for our food while others after us got theirs first. Bummer. Back to long horns or conners.

I went to this Texas Roadhouse with my in laws and twins around lunch time. The Early Dine menu had plenty of food items to choose from. Slightly disappointed that the Bacon Cheeseburger is no longer on the Early Dine menu. Our waitress was really nice and kept our water cups filled. I had the 6oz sirloin steak dinner. The flavor was nice but a little more done than I cared for. The sweet potato with cinnamon butter had amazing flavor. I typically only love sweet potato French fries, but the flavor for the sweet potato was comparable. My husband had the Bacon Cheeseburger. My husband thought it was ok; but the burger had been cooled off so much that the cheese remained in a solid American style cheese patty. The burger itself was a little salty and dry; but definitely still audible. My father in law had the BBQ Chicken dinner with mixed veggies and fries. The vegetables were made perfectly. The chicken was appropriately proportioned but kind of generic. His expectation would be an off-the-grill taste; and was thoroughly disappointed but still ate his food. My mother in law had the BBQ Chicken dinner with broccoli and baked potato. She enjoyed her veggies immensely. She asked for baked potato on the side but they put it on her baked potato. The chicken felt very plain and should have had more grill flavor. I went into the ladies restroom to change my son; and while everything was available, the changing table was dirty and looked like it hadn't been cleaned in awhile. Disappointed, as I have been to many Texas Roadhouses, and have never had such an off experience all around. I'm not sure that I will come back for the food; but everyone was really nice that we interacted with.

Great day at Texas Roadhouse today. We had not been back to this restaurant in quite awhile as we were kind of disappointed last time. (Me more than HH There must be new management as I have seen such an improvement during today 's visit! Because of the Veterans coupon HH (hungry hubby received, we decided to give them one more shot. Maykala (spelling? was our great server, though one thing was kind of missing. One thing I might add to any server 's greeting would be (knowing they were a veteran is a simple Thanks for your service . Due to my food allergy concern I feel that she took it seriously. She even showed me a picture of the breading ingredients listing! Wonderful, I thanked her sincerely. I made it clear how I wanted my steak to still be 'mooing ' and when it came even she could see it was a bit over done for me. I was promised the next steak replacement would be better. So not long later her Manager she brought the next steak. It was PERFECT!!! (And the kitchen staff was convinced I would send it back ; BEAT ME... I enjoyed every bite!!! I also explained to her my grandfather had a cattle ranch and I grew up that nearly raw was how you ate your steak! HH got his steak med/rare and was pleased as well. Our side salads were fresh crispy and big. The sweet potatoes were wonderful. We were surprised that at 4:30 on a Monday (after spring break here they had a good crowd. All in all the service and food were great!

I would not recommend this business. This is my first time back in 10 years. A bug ran across my arm the last time at a different location . This time, they at least didn't charge me for the bug in my drink. Over an hour later and we get served. Overcooked steak.... Athena server did a good job!