Baskin-robbins - Kissimmee

Very limited in choices for ice cream. Wanted to upcharge for a small cup I asked for to invert a sugar cone into so my little girls wouldn?t drop the ice cream from the cone. First ever Baskin Robins I?ve ever been to with my family that upcharges for that. We love BR but the upcharge is a deal breaker. There are many other ice cream places nearby they are competing with that have great variety, tasty ice cream, and won?t do silly upcharges.

Ordered sundaes on door dash TWICE. Both times ordered cherry ice cream and BOTH times they gave us strawberry. My wife is DEATHLY allergic to strawberries... How do you substitute cherry for strawberries?!?! Put vanilla in it... At least they won't KILL someone. Also, they advertise a brownie sundae, yet they put a soggy chocolate donut in the sundae. Ordered once... Decided to give them the benefit of the doubt... Second time there's no excuse. Either take the items off your menu if you don't have them or train your people the difference between cherry and strawberry... It might save someone's life! Your just lucky I tried mine first and discovered the error.

Ordered dairy free ice cream through DoorDash. This restaurant decided along with the driver that because they didn?t have any dairy free ice cream that they could simply use whatever and decided to poison me, as I?m allergic to dairy. Which I stated in the order. I called to confirm with the manager who stated simply, ?i?m just a manager, sorry.?

Horrible! They never have anything you ask for. An ice cream place that never has the regular ice cream flavors like Vanilla or Chocolate. They never have none of the wet or dry toppings they advertise. If you order through uber, they never follow the order and just add whatever they want instead of advising the uber they do not have what you ordered. Please remove yourself from uber eats and doordash because that is literally false advertisement. People do not waste your time visiting at least this baskin robbins on Simpson Rd, Kissimmee, FL.

I was pleased by this location Prisciljah was super patient with my un-decided son. Thank you so much. Great attitude clean place!!