Sanctuary - Kingston upon Hull, City of

The restaurant appears to be poorly managed, like a Wetherspoon, since the recent renovations have left out items that are typically found on menus at other Wetherspoons. The staff seem disheartened and unmotivated, making multiple errors with orders and leaving out items that were paid for. The service is quite average and lacks any standout qualities.

There is no alcohol in the mixers. It took almost an hour to receive our drinks. The management has deteriorated. Rating: 0/10.

I visited Hull University and decided to try Sanctuary for a meal. The service was good, but I found the food to be quite average. I'm sorry to say that I will be exploring other dining options on my future visits.

Me and my friends come here now and then and always hope it will improve but unfortunately it does not. The first time we came we waited an hour and a half and was nearly late to our lecture and it wasn’t even that busy. The second time we had our food brought out whilst there was no cutlery available so waited five minutes for that to be given to us. And this time I had no knife so had to eat my meal with two forks which isn’t good enough. I was not impressed with the waiter telling me “I will have to wait five minutes”!? Why give me my meal then? He was very rude and blunt. My friends burgers looked ridiculous.. the burger was small compared to the bread bun. No effort put into making it. Although my meal was okay it has put me off going again. Will go to pub across the road from now on.

For some time now I have been promising myself a meal in the Sanctuary bar for students at the University of Hull. Having graduated in History in 2012 and now working as an independent researcher, I must admit to never having had a meal in the Sanctuary before, so shame on me but today was my chance and I am pleased to say that I was not disappointed. I ordered Fish Chips, garden peas with bread butter a Mocka, all for a total cost of just £8.45, which I considered to be very reasonable indeed. This is a typical student establishment, not 5 star of course but more than sufficient to meet the needs of most students. The atmosphere was pleasant, certainly not overcrowded, even though it was 5pm when I arrived. The barman was most obliging too when I ordered my meal. So my overall rating for this establishment: QUALITY: Well cooked large piece of cod which was good and hot. However the chips and peas could have done to have been hotter as they were only just warm. QUANTITY: Certainly adequate for my digestive needs. PRESENTATION: Seems they don’t have waiting staff, so therefore they are saving money, but the meal was pleasantly served by the barman. COST: Very reasonably priced at £8.45, just as one would expect from a student eating institution. AMBIENCE: A refurbishment appears to have taken place here but I am not sure exactly when. However, I was most delighted with the comfortable seating and well designed surroundings. RECOMMENDABLE: Yes, I will go back again. Fishy Steve. Fish chip reviewer.