The Terrace At Terra Nova - Kingston

The ambiente was beautiful, but the buffet was badly managed, as the patrons had to wait long time until the dishes were refilled and the salatbar was kept inadequate. the improvement in these areas will certainly make for a five star eating experience.

I had asked the following: 1. before I booked the reservation on Thursday, December 19,2019, I asked about the cost and was told that it was J$11,000.00 for two people. they imagine my surprise when I was charged. plus the explanation was that I was quoted the Sunday brunch rate, but that was christmas brunch that was higher. for me it was wrong advertising and left a bad outlet taste. 2. we arrived at our reservation at 15:30. we only sat at 17.15 clock. almost two hours waiting to eat was certainly not contemplated yet appreciated. the explanation that some people had eaten, but just sitting and chatting was not acceptable. 3. When we finished eating and went into the desert, it was done so we couldn't get one. these points apart, the dinner was ok, but they damped the experience.

630 reservation ate 9pm. Food rushed to cook therefore minimizing taste. Children was so hungry, had to ask for their food

Customer service was on point. Adhered to Covid 19 Protocols. Ambience was great. Food wasn't bad.

Loved the setting. Loved a lot about the service until it came to my wife's food. She order a salad which had greens, almonds, and a lemon vinaigrette. it came out with only greens no almonds or no vinaigrette. The server did not mention anything. When we asked about it he took it back. Then we were told that there was no lemon vinaigrette and offered other options with no apology. The salad came back with the almonds and olives added (we did not want olives) I would have expected more for a higher class and higher priced restaurant. No real apologies only trying to convinced us that the other dressings were better. In saying this i recommend the place it is stunning and based on my experience probably one of the classiest restaurants in Kingston