Tim Hortons - Kingston

The service is terrible coffee made wrong every time

Worst Tim Hortons ever. Staffs are impolite. Don't. Even know that they need to provide knife when adding butter on the side for muffin. They argue if you. Say something. Staffs are not trained and most of the time the savoury pastries or other goodies are not available. One time they put a plastic from ground beef packet in my chilli , when i got angry because of the poor hygiene , the supervisor asked me to leave. The employees need to be changed. Really very poor customer service

Only two staff members working in the front, a bit of a lineup, but the two ladies did very well, with smiles on them the entire time. Both my beverages came out fresh and hot.

Extremly slow service despite always being fully staffed.

Five star because the staff are very nice and they professionally handled and de-escalated a woman that was harassing them and trying to cause a scene. All because the washrooms are temporally/permanently closed. She could’ve just used the Cataraqui Centre’s washrooms.