Mcdonald's - Killeen

I come to the point as this is not the first time that I have to deal with this particular institution. My daughter ordered 6 people through the door. The delivery was an option for medical reasons. The order comes and it goes through it and realizes that not only articles are missing, but some of the articles are wrong. Now she has spent near $100, a refund will not be a family of 6. So they and my husband went to see if they would only give them the missing items. She didn't want the refund, she didn't even want to correct the wrong items, she just wanted the missing food so the rest of the family could eat. There were two managers, but everything they did was excuses for why they couldn't. They told her that she would have to put the door in contact so that she could do something about it. So she stays in the lobby and makes this call before them. Door Dash says they don't do this and that they would refund the money for the missing items. She explains she's here and everything she wants is the missing items. Now I have read both guidelines for both companies, and yes Do Dash treats refunds, but why could the managers not only give her the food she ordered? It is not door disc that makes the food and ensures that the order is correct. So if I thru the drive and order through your app and you mess, I'm probably going through your app and have it repaired? No, you would correct your mistake, but with another business that gives you a free handling of customers. So, walking around and going back and forth all the way, this Fiasko took a few hours. The rest of the food was cold and due to the attitudes of the managers made my own daughter, who also works in customer service, question why should she go out their way to provide the best service possible if others don't? Oh, and contact with the collaboration is a joke as we have gone this route in the past and everything I get is an email that I will be contacted.... yes, right....

I had always believed that you were not allowed to return food once you had possession of it. However, on one occasion, my order was incorrect and I was told to either keep the food or throw it away because they couldn't take it back. Oddly enough, the car in front of me was able to return their order after passing it, while the employee waiting for us seemed confused and scratched her head while working at the window. Despite this, I still find myself visiting this particular McDonald's almost every day.

We had a disappointing experience at this restaurant. The screen was not working and the staff member who processed my payment made a mistake by charging my card without confirming the price. When we tried to get a refund to reorder, the manager was unhelpful and made us feel like we were trying to get free food. Despite our frustration, we were told we would have to wait 10 days for the money to be returned. This incident left a bad taste in our mouths and we will not be returning to this establishment.

The staff at the restaurant were rude and had an attitude when I asked for new cups and requested pumice without salt. The same person who was rude to me also seemed to be gossiping about me. This kind of behavior is unacceptable. I was considering asking for a refund and going to a different restaurant. Additionally, the fries were overly salty.

Didn't get all my food I ordered and they never gave me my receipt so I can't go back and get what is missing. Don't have the person at the register say you'll get your receipt at the next window if they aren't actually gonna give it out. Disappointed.Food: 4/5