Dunkin' - KENNETT SQUARE

I just started going to this Dunkin I believe it’s the owner that’s taken my coffee order a few times, every time he’s rude and acts very annoyed, I figured the first time I experienced rude service was due to it being slightly busy on a weekend morning but that wasn’t the case today when he placed my coffee in the mobile order section without telling me and I didn’t see him do it, so I waited until I asked if the coffee sitting in the mobile order was mine and I got a look like i was the problem.

Got a dozen donuts this morning they were definitely not

My wife had an early morning pickup of $150 worth of donuts and coffee for a “donuts with dad” event at the school where she is a director, and even though the App (which is horrible) showed a completed transaction with confirmation and pickup instructions, the store had no record of it. She was yelled at, had her receipt tossed back at her and no attempt was made to help or assist her in any way. She had to scramble to find 6 dozen donuts somewhere else for her 7:30am event, and never did get any coffee. Miserable service, horrible employees, no more business from us!

Ice coffee 90 percent ice. Bathrooms closed off. Donuts not fresh

So I’ve been going to this Dunkin for years and I have to say it’s truly gone down hill. The older staff members have been great but the new people they have are horrible. I mean absolutely horrible. I would give zero stars but there’s two guys there who do work hard and fast but the new young lazy young guys are TERRIBLE. I once went to just order donuts and I paid and stood off to the side and waited 15 minutes for them to give me the donuts they had right behind them. They helped at least 14 other customers before I was even a thought, who were behind me in line. It wasn’t until the older staff member noticed I had been waiting an excessive amount of time that he told a younger employee to get me my donuts because it’s ridiculous how long I waited. I understand that being on that side of the counter can be stressful and overwhelming but the young guys are just lazy. Props to the older guys who hold this place together. 2/5 not great