Freddy's Frozen Custard Steakburgers

Food is good. This afternoon, 5/9/24, same young man at the drive through when I visited. This is the second time he has worked the window when I've been there. He never greets you, looks you in the eye or thanks you for spending your money with them. A disappointing representative for the restaurant.

Brought my twin 7yr old boys in today for lunch around 11:30am today (4-29-24, order #252) my kids love this place and we usually have a pretty great experience, but we usually don’t come during the day. Anyways, upon arriving the first thing we noticed is that there’s only two people inside of the restaurant eating. Then we noticed that the screens that normally show the menu were not operational. also, we were not greeted by any employees. I happened to mention to the guy behind the counter. Hey, I guess the screens aren’t working today and without apology he said unfortunately, while kind of covering his face and mumbling didn’t give us any options as far as looking at the menu so we decided to sit down and get on Google to find out what we would like to order. The kid was decently pleasant and when I ordered the double cheeseburger, he mentioned he usually gets the triple and we got a little laugh out of it. Which lets me know that I absolutely ordered the Double or else he wouldn’t have made that comment I paid and we went and filled our drinks and sat down at a booth with our ticket waiting to be called. Considering it was just us and one other guy I figured it would be rather quick. After 13 minutes and my to go bag sitting on the counter for approximately 10 of those 13 minutes, I finally went up and put my ticket on the counter, and another young man was busy stuffing fries into boxes for the drive-through asked me was I waiting on a to go order. I figured it was pretty obvious since I’m sitting there with just drinks and two 7-year-olds and we were basically the only people in there but maybe not? I said yes I’m waiting on the only to go order and he said this must be it here pointing to the very greasy bag sitting on the counter. I said oh I guess you guys don’t call the numbers out for the orders anymore? Again, no apologies or any type of customer service, just blank stares and no communication whatsoever. I looked in the bag and felt the cold french fries but it looked like three burgers were in there, and I didn’t feel like taking everything out of the bag and into each box. I just wanted to grab a quick lunch and get home as I’m walking out the first employee Asked me is everything in the bag? I said I hope so after 15 minutes. You would think they would know what was in the bag by now and let me know that everything is in the bag not in a form. A bit annoyed, but also understanding that it’s fast food at lunchtime we left And headed to the house. Upon arriving, I realize that my double bacon burger is a single bacon burger and it is very cold also. Anyways, I do a lot of reviews for a lot of places and I normally don’t do them if it’s less than a three star because I don’t like beating down businesses, but this was a really lame experience. Then I called the restaurant to try to speak with the guy that took my order and nobody answers the phone and it sends me to some type of voicemail service. No thanks! $27.00 for this and a couple kids cheeseburgers?

I had an matching experience with one of the employees at this location named jesus. i had a doordasher pick up my order and deliver it cold, late, with missing items and jesus was more than willing to help me out by reassuring me he would re make my food and did:

Stopped for dinner a little after 6:00, walked in behind a young couple and we waited while another couple were ordering. The wait was short. The food came out minutes after placing the order and burger and fries were both hot. 1 napkin holder was empty as was 1 ketchup container but were refilled within a few minutes. All in all a very good dinner experience.

The staff here are so kind and the food is phenomenal. Freddys is the best place on earth .