Firehouse Subs Keller Marketplace

The staff in this business is rude, not able to place an order correctly and to calculate accordingly. The General Manager is even worse... good 'customer service' is not a value that this location has. I won't be back to this place. The General Manager can't run a business.

OK so first of all the first ever sandwich I tried here was pretty bad but that mac cheese is pretty good

I would give no stars if I could for this location. I placed an online order on 2/26/23, and my wife walked in to pick it up. She was ignored while she was in there and when she spoke to an employee about it, two other employees argued with her, and one called her a Karen. Only 1 sandwich was made properly, the rest weren 't, and an item was left off. I filled out a survey, and the General Manager Rayne insinuated my wife was lying about the incident, claimed the other customers were helped because my wife didn 't know where to stand, and told me that I could have my money back if I came back. (It was never addressed why NONE of the employees offered to help her. She was in a neck brace, so I would think a restaurant started by firefighters would have compassion). Nope. I don 't need the money that badly, and I don 't need this restaurant. My wife wouldn 't lie about this. I also have two brothers who were firefighters. One retired, and the other died in the line of duty, so I have tried to help this establishment, but I definitely won 't be giving this store anymore of my business.

Firehouse is my fave sandwich place to go to, and I am quite pleased with their gluten free bun. This location was convenient for the day and the employees were upbeat and kind. It 's hit or miss on the quality of the sandwich though, sometimes it 's properly warmed, sometimes it 's room temp by the time I get it to my car.Vegetarian options: There are a few options that are vegetarian, like the mac n cheese, but I 'm a creature of habit and haven 't looked at the menu for veggie sandwich options since I found the one .Dietary restrictions: Gluten free (though on shared equipment), customizable options.

I had never had Firehouse before so my friend took me. It was soooo good. I had the cheddar brisket sandwich. The cashier was so helpful and friendly. I will definitely be back.Food: 5/5