Starbucks - Keizer

Never have I had a Starbucks refuse a PuppaChino for a dog, especially one that was crossing the rainbow bridge that very day. Thank God for Dutch Bros who gave my dog not 1, but 2 pup cups.Will not be back

I ordered Uber since I’m sick. I always go to this location as it’s my favorite and always have a good experience. I was disappointed to see that before I took a sip out of my coffee that both were very low. I paid for Vente coffees and it looks like a grande was poured into the venti cups instead.

I usually go to this starbucks before i go to work in the morning. i usually never have any problems and the food and drinks are always made correctly. but today i had a very bad experience with kailee who was running the drive thru. i placed my order through the app which said it would be ready at 6:30 i went into the drive thru a couple mins past 6:30, and when i got to the speaker Kailee asked me what i would like to get started, i let her know i was here to pick up an order, in which she said “ummm.. usually our pickup orders take like… 10 minutes to make… so you will have to wait” her tone was very rude, she didn’t tell me to pull forward or anything.i have no problems with waiting i just don’t understand why she would word it like that. i’ve worked in drive thrus before and a good way to address this would be to say “we are still working for it but we will see you at the window” or “it’s taking a little longer than expected, if you could pull up to the window it might be a short wait”very disappointed in Kailees customer service skills, especially after being a customer to this starbucks for so long :

Most of the time I have a good experience at this store but I asked the barista very nicely named “Tot” if I could please get my drink remade and she snatched it out of my hand with a poor attitude. This isn’t the first time this particular partner has been rude to us. Natalie the store manager is really great though along with some other baristas so I continue to come back.

Staff are amazing ??? food is ready fast and when they get to know your name they great you by it every timeWheelchair accessibility: Double doors easy opening