Mcdonald's - Kaumakani

Really long drive thru line, I had a long day and was looking for a snack. parked and ordered on the app for pickup inside so I could catch up on some texts while waiting. after 15 minutes I go to pick up my order to find that they aren’t actually open but allowed me to order counter pick up in the app. too late to cancel so I’m forced to wait in the drive thru line.

1. Had to go through drive through twice because they forgot to put the bacon on my sandwich. And then the second time they also forgot to put the bacon on the sandwich so I just gave up.2. The same day same time I got a Big Mac but when I opened it the thing only had one patty. THERES SUPOSE TO BE 2!!!!3. They forgot to put sauce on my sandwich that I had asked for 3 times.4. The older ladies are always rude.5. Burgers are always missing pickles ?this one makes me especially sad.6. Literally every time I go to this McDonalds Ele’ele there is always something wrong with my order EVERY SINGLE TIME.I just wish they would do it the right way the first time.

Ordered thru the app because when I don't they always end up putting cheese on my mcgriddle I didn't have my card on me and did drive thru pick up. It was close to 1030 but nothing on the app said if you make it to the speaker past 1030 they won't be able to process your order. They would not honor my order bc they were already serving lunch. They ended up saying the could honor it but I had to pay by card. I explained that I had to pay thru the app and they refused. All this for 12.12 I said at this point it being your restaurants error if they could just have me pay for something that totals at the same price and give me the breakfast I ordered instead and they refused. This was the manager Roxanne she was completely unhelpful and had no customer service skills at all. I have dealt with another manager Florence in the past when my order was incorrect who was much more helpful and understanding that when the company is at fault the customer deserves leeway.And the 12.12 charge went to my card anyway so all of that was just to be unhelpful and give awful service.

Cashier is closed, while manager and staff stands around, waiting for you to use the kiosk… so forced to used the kiosk. Then forced to give a table number. We waited and waited for our order to arrive, only to find out that it had been sitting on the counter for a while. Ele’ele Mcdonalds has really bad service.

MAKE THE TARO AND HAUPIA PIE ONE EVERYDAY THING HOIIII I NO LIKE WHEN ITS LIMITED TIME. u stay playing with my heart chuz.