Dairy Queen Grill Chill - Kansas City

I do like the food. A little too much on the ketchup, though, for my burger. Lol. Same with pickles. Nevertheless, this is still a great stop when you're out and about. Not to mention the great selection of ice cream!

It's a shame that milkshakes are a thing of the past for DQ. No variety anymore, just your average flavors. Guess the focus is solely Blizzards now.As for the service, most times it's a decent experience. Though recently I ordered a caramel fudge shake, corrected them twice and still didn't get fudge :

We all had ice-cream! Service was great, restaurant was clean!

When ordering I knew I should have left the person was very rude and seemed inconvenienced by me ordering 2 meals. The ice cream tasted soured I stopped eating it because I was honestly concerned. The chicken and fries were ok but they are chicken tenders and fries it is hard to mess those up.

EDITED from a bad review to a good review for one MAJOR reason being the phone call from the store. They listened to my issue and assured me changes are in place. It took guts to call an unhappy customer and I commend Julie for making the call. Mistakes were made on both sides. Somehow my order got under Grubhub and not the store directly. That started the confusion. I have talked to corporate and the store and I feel this is an isolated incident. We have been to this store a minimum of 30 times since they opened and ALWAYS received excellent service. Our new fav is the Oreo cake. I will be back within the week.