Brio Italian Grille Kansas City Country Club Plaza

Not a good experience. Made reservations for a special occasion. Slow poor service. Forgotten about most of the evening. Food is good but pricey for what you get. No bartender on duty. Told by server that we could order wine only but she would have to get it and then later that she should “get a good tip”.

It was a birthday I will say that our server was great at getting everyone’s orders, correct OK but was not really attentive since we were on the second floor and I believe majority of her tables were down on the first floor, which is horrible for her. And I will say that the food was not as great as it usually is on this day everything was a little under par.

Seemed to be unorganized and low on staff. Long waits for everything even with a reservation.

It is so loud on the first floor. On top of that they had dance style music cranked up. You could not talk to the person sitting right next to you.

Went on a Sunday afternoon to celebrate a birthday. The dining room was fairly empty 6-8 tables of guests. It took us 15 minutes to place and drink order and another 15 or more to get the complimentary bread. Seemed like a long time given they were not busy. Once we got our bread, the meals came out in good time. Everyone enjoyed the selection and their choices. We were not even asked if we would like dessert. The service just seems to be the issue.