Cinemark Playa Vista And Xd

The theater is good and easy to get to. But on this last trip I Was disappointed- I had ordered my tickets and good 15 minutes out so I could pick up and go straight to my seat…I get there and nothing is ready!! I hit reimbursed for the hit fit, but I had to get my own soda. So disorganized!!

Worst treatment ever to be a member who supports this theater often. I take my family of 9 here at least 2 to 6 times a month. I visited on 7/2/24 at 630p with 9 of my family members and was asked to leave by Beatrice the manager on duty and another manager because she told me my service dog could not go in the theater with me. I visited on 7/1/24 with the same dog no issues so I didn’t know I needed to bring the paperwork to prove this. There’s no signs stating any dog restrictions. She followed us and was very rude. I feel discriminated against because we are a black family and she treated us like we were lying . I have worked at theaters before and management so I know the customers are always right . I know the owners of Cinemark would not want to loose a member because of managers who are racist and rather make a family of 9 leave who had also ordered food to humiliate them to be in control. Will Never step foot n playa vista cinamark again!

Good stuff. On weekday afternoons they don't have ticket takers on the second floor and you can just walk in sans ticket

This is mine and my son's first time going here. Parking was easy. Didn't quite know the layout wasn't sure what direction to go in the parkade to get to the theater. Ended up getting a little lost and walked all the way around the building. Once we got there we didn't realize the theater was upstairs and took a second to find that also. Once we were there, the theater was nice. All the employees that we came across were polite and everything was clean. They had little scanners to validate your parking passes. Besides getting a little lost overall we had a good experience. Haha

I love this theater! And the staff is super friendly..