Jersey Mike's Subs - Irvine

I've been to this Jersey Mikes many times, but today witnessed an embarrassing moment. While in line I watched a woman arrive to pick up her order. Upon being handed her order and noticing it was not the size she ordered, but bigger, one member of the staffasked for the sandwich back and made her wait for them to make another. She asked if she could have the sandwich as it is whatshe ordered, but in a larger size, but the employee said no. She became upset, and the employee seemed to not care at all aboutthe inconvenience. All others behind the counter stared in silence and did not speak up. Myself and one other in line asked whythe sandwich was not handed over given the mistake, and those behind the counter not involved gave some nervous laughter andsaid they don't know why the one who took the sandwich away from the woman did what he did. Having worked in customer servicebefore, I know that when you mess up, you make it right. This is not how this event should have been handled. Truly embarrassingto witness.

Located in shopping center. Plenty of parking. Order ahead with app to earn free sandwiches. Clean store with same great Jersey Mike's quality. #13 is my favorite.

I always enjoy ordering my favorite, the #2 Jersey Shore's, through the mobile app with a few customizations. The app is incredibly convenient, and my sandwich is usually ready right on time for pickup. I usually schedule the pickup for 30 minutes after they open, as this is during a less busy period.

The service is consistently excellent and very friendly. We can't get enough of their food!

The food is fresh and delicious, and the staff is fantastic. They truly enhance the dining experience with their pleasant attitude, always smiling even during the busiest times.