Chick-fil-a - Irvine

Picked up a chicken cobb salad last night and it tasted awful. Like cough medicine. I threw the whole thing out because it was obviously spoiled. Disappointing because I didn't have enough time to get anything else to eat.

Burger was dry, both breading and chicken. Fries overcooked. WAAAAY worse than what I expect from this brand.

After a 3 miles bike ride to breakfast I arrive in line at 10:25 with nine chatty college kids in front of me, all ordered individual lunchesGet to the register 10:30 and 30 seconds and am denied breakfast Cute

Food is great quality as usual, but I was very dissatisfied with the disorganization and overall system in place at this location. There was constantly a huge crowd at the pick up counter and staff were weaving through the crowd.I placed a pick up order in store and marked that I was there. 10 minutes later, I watched as staff member Cami gave my order to a girl with a very clearly different name than mine (I read the label before the handoff), but when I questioned her about my order, I was told it was still being made. I waited HALF AN HOUR and asked again, and this time Joseph kindly resolved my problem and affirmed my suspicions that my order was given to someone else, and gave a free drink to apologize for the long wait.

The food is always great at Chick-fil-A, it’s just not great when they cut you short $20 on your change.