Starbucks - Indianapolis

Busy Starbucks location but they have almost all of the best items and do participate in the rewards program. Be prepared to WAIT during events at the hotel or convention center as this is the closet location to those venues

I have noticed that the customer service is really bad at the Starbucks inside the Marrott on Maryland downtown. I go through the hotel to get to work and only when theres no line I will visit. The last 2 mornings this week were the worst customer service I've seen at any Starbucks! I won't be going back there again!

Horrible Service, immediately said we’re out to everything asked without checking. Little to know she charged me for it without telling me. I was not only charged for two products i didn’t receiver. But they gave me others that I didn’t want or ask for. Including leaving pieces of plastic in the lemon bread.

I was in the area for the first time attending a womens conference on Saturday October 9 2021. I waited 20 minutes in line because this location did not take mobile orders. I get to the register and Amy already had a stank face. I showed her my phone and what I normally order thinking that would be easier for her to enter instead of me saying it. She lets out a big sigh and tilts her head with an attitude and irritation. I asked if she would like me to read it to her, she lets out another sigh with ugghh . She was very rude and unprofessional. She seemed to forget that taking Starbucks orders is her job. I didn 't pick her and say take my order I demand you. This is her job. If she cannot handle the crowd perhaps she shouldn 't work at Starbucks in a highly rated hotel. I was looking forward to my drink that I happily paid over 6$ for. She needs customer service training and professional communication training as well. And if she just doesn 't like people then maybe she should walk dogs instead of work at Starbucks.

Fair warning. This is the closest Starbucks to the convention center so the line can be daunting. Staff kept it moving. Clean facility. Smaller Starbucks so I'm not sure it has all of the equipment needed to make all of the drinks that you find in a stand alone store. Breakfast and pastry items in the case. They do accept payment from the app.