Mcdonald's - Houston

The employees working too slowIt takes 15-20 minutes to get your orderMobile orders supposed to be faster in the line but it takes last longer than drive-thru ordersThis location just waisting peoples time.Manager should fix this issue

We went thru the drive thru and ordered a Big Mac meal, two nugget meals, a caramel frappe and a plain cheeseburger. When we arrived at the window to pick up the order, we were missing the Big Mac meal. Looking at the receipt, she did not ring us up for it. And the lady that gave us the order said she couldnt take the order for the missing meal. She had me pull forward where I waited over 5 mins. I parked and went inside and placed the order for the missing Big Mac meal. I waited quite a bit for the Big Mac meal and even asked about it twice. When I got the meal I went back to my car and took the meals home to my kids. The two nugget meals were cold by now. And when we opened the Big Mac meal THE BIG MAC HAD MAYONNAISE INSTEAD OF BIG MAC SAUCE. What the heck! I took pictures. I called the store and the number just rings. We do not eat mayonnaise so we had the throw them Big Mac away and split the cold nugget meals between the three of them. Which was not enough for the three of them. So now I have am out the money for the meal and still have hungry kids. I usually dont complain like this but this experience was just horrible. Im so disappointed.

The only good thing about my husband and mine experience was the older African American man's service for us. The young Mexican man taking orders told us to order at the kiosk. Which we didn't. Didn't know the specials. Like the 2 for 6 deal . The young African American woman Manager was rude and racist . We work both of us...we don't have a car so had a cart cause we went shopping at Walmart. We were called homeless white people. Under her breath and to her coworkers. I should of contacted corporate. Terrible treatment to customers!! Do not recommend!!

For the past few months, service time has been horrible. Curbside takes 30 minutes or more. Drive through can take almost as long, but is usually quicker than curbside. They also recently started declining order changes before payment. Very inconvenient. A customer can just drive off without paying and getting their order. This is literally the worst McDonald’s. Don’t come here.

Ordered a coffee, it was room temperature. Granted it's 1:00 p.m. but coffee should be hot. I don't mean slightly not hot, I mean room temperature!