Chipotle Mexican Grill - Houston

I eat at this Chipotle post workout 2-3x faithfully every week. The last time I walked in, the woman behind the counter was holding her cellphone with her gloved hand. When she saw me, she put the phone in her pocket, kept the contaminated glove on, and proceeded to get another glove for her bare hand and then asked me what I wanted. I looked at her and said “Nevermind” then walked out.All of this to say that I will NEVER spend money at Chipotle again. After a pandemic you’d think the perception of hygiene especially in service industry would improve. But it’s pretty disgusting that someone wouldn’t even change their glove after checking their phone full view of everyone. I can totally understand that there may be an emergency you’re checking on while at work or whatever, but she seemed to think this was absolutely okay. And now I can’t help but think this is the same mindset all of your employees have.I have no idea where her phone has been and don’t want to think about her life’s bacteria directly touching my food, right in front of my face.Totally grossed out and unprofessional and lack of general common sense and a breach of Food Handler Safety.All in all, THANK YOU. This has inspired to cook 100% at home, as this small interaction has all but obliterated my remaining hope that humans are decent, and corporations care about standards. YIKES!

I live nearby so this is the location I normally (hesitantly) go to. My order is wrong nine times out of ten if I order through the Chipotle app if it’s even ready at the scheduled pick up time.If you do order ahead from this location, be sure to pick up your order 10 15 minutes after your scheduled pick up time and double check your order before you leave.I’m not sure if this location’s evening staff needs better training or better staffing, but the GM needs to fix something.

It's pays to be nice. There was a homeless man standing at the door asking for spare change. I said i don't have any but i can buy a meal for him. We went inside and the employees because very standoffish. One of the employees made a statement about someone already buying him food. I don't care get him whatever he wants. The employees were treating him very unpleasant and I started to say something but he was handling his own. The manager comes out and gives a disgusting look of aggravation. Smh. It costs nothing to be nice to people and the employees at this establishment were far from nice to this man and I didn't appreciate how they treated him. A persons life can change in an instant and I pray it never happens to them because God forbid someone treat them the same way they treated that man tonight.

I have no issues at other chipotles. ONLY this location. SEVERAL times. I 've kept coming here because I 'm optimistic and like to give out second chances and think maybe next time will be better nope. Every time is something. From really messing up our online order (ex: asked for NO beans and they put both beans in my bowl) to not cooking the rice all the way the next time. They also don 't always have our order done by the time we pick it up (after the time we put). I 'm tired of this place. I definitely won 't be back. Hope they close down soon or replace the people in the night shift that make it horrible each time.

Just horrible since I move close by I've been going to this one and it's always a bad experience. Sometimes having to wait longer then the pick up time or food not being fully cooked, I even gotten food poisoning from the poor quality food.