The Old Pack Horse - HOUNSLOW

Been here many times as I live nearby. The only good thing about this pub is that they work till very late during weekend. Staff is always rude. But last time they crossed all possible red lines. Was ordering drinks over the bar counter. We were a group of three, so started with G&T and the guy in shorts jumped on doing it without letting me continue, anyway, managed to catch his eyes and asked for a pint of beer, noticing he rolled his eyes but before I could add a third drink he run away to get smth else. When he was back I asked for another drink and was lectured immediately that I should order all drinks together. I thanked him for his advice but he went on telling me that I was wasting his time and should know how to behave in the pub…. Well…. You get your review here, old man in shorts!

This place is great if you want to catch the sports and have a catch up with friends. I was served by tito did an exceptional job of going above and beyond. Thank you Tito

This restaurant is within the pub, in a separate area at the rear but very pleasant. Great tempura prawns. Nice pork stir fry. All other means we’re good. Service was good. Good menu with lots of choices. Would we return …yes!

I came here after work with colleagues and I had ordered two beers directly from the bar with some food. In the middle of eating, I went to get myself and my colleagues another round of drinks and they refused to serve me because I did not have my ID even though they had already served me two beers. When I told the manager this, she said that that was their mistake and I should have not been served, that she did not personally serve me and she will personally make sure that I will no longer get served in their establishment and threatened to kick me out. I mentioned if this was such an issue they should have not served me in the first place as I was now already drinking their beer, all she could say was that she could kick me out for this. I expect better service from an establishment than to treat paying customers in such a way. Her attitude was unforgiving and she even refused to give me her name. As I don’t know her name I can’t make a complaint however she had red hair. It’s a shame especially when having work drinks with colleagues to be treated in a such a demeaning manner. I do not recommend anyone that is 30 or under (I am 27) to come into such an establishment if you don’t have ID even though I work in the area and has not been a problem with any other pub on the same street.

Called in for a drink and snack. Nice pub/decor and good choice of beers, only problem was the roaming dog. Think it belonged to the people on a nearby table but unfortunately it was left to wander around the pub. Constantly coming under our table and when our food was served it wouldn’t leave us alone. Not 100% sure whose dog it was but there needs to be a rule to keep dogs under control. Won’t be going back because of this.