Firezza - HOUNSLOW

Hello, I would like to share my experience with the restaurant Firezza. I placed an order online but unfortunately, they did not fulfill it. I have made multiple attempts to contact different branches and their head office, as well as sending emails to request a refund, but I have not received a response. It appears that the company is facing a legal case in June with the case number 828. I would recommend verifying the information or removing them from your website.

I ordered takeout from this restaurant last night and it arrived on time, delivered by a very pleasant gentleman. The pizzas were good, but they lacked toppings. The sides were tasty, but there was not enough dip. Overall, the food was enjoyable, but I don't think it was worth the price, even with the £10 discount I received. I was also disappointed to find that there was a better deal advertised on the website that was not available to me.

I have been a customer of your Notting Hill branch for some time. I ordered online as usual. To my annoyance my pizza arrived (cold) from the West Hampstead branch. I was informed that this branch has closed. If I had known during the ordering process I would not have ordered from somewhere well over 20 minutes away. To rub salt into my cold pizza the order was wrong and arrived 40 minutes later than expected. I feel for the guys in West Hampstead as they should not have received my order. Totally unacceptable for a website to not inform the customer that the order would now be fulfilled by a different branch.

Not for the first time, waited over an hour for delivery when it is promised in half an hour. Website is hard to order from in the first place, then nobody answers when you try and ring them up. Useless!!

Tried to order a pizza here but the process was so horrendous that we didn’t get there. They don’t recognise their own deals, the service was abysmal. I recommend you try somewhere else.