Chiswick House - HOUNSLOW

The staff here are completely charmless and sullen, monosyllabic and borderline rude, and they don’t accept cash … we won’t be returning …

Extremely rude staff and poorly made coffee. Big shame as the location is great next to a really nice English Heritage location. The staff seem to go out of their way to ignore you, looking at you when you ask a question and then just walking away, which happened twice. Will not return again.

We came on a busy Easter Sunday. The waiters were all so very young. Needed someone experienced to help them out. service was extremely slow. Everything was very expensive. Tables were not sanitised regularly. You would think that cleanliness should be a priority in this current climate! It's cheaper to bring your own food!

We were walking around Chiswick House grounds and decided to have coffee and cake. We were ordering when we offered cash, this was rebuffed as we don’t take cash. We were left standing without any other means of payment, we left. I thought money is still legal tender in this country. Companies are still using Covid as an excuse, however my mind runs that they do not trust their employees to take money!!! A sorry state of affairs. We will not support the cafe until they resume taking cash.

Visited this lovely country house with my daughter and ten week old grandson system is confusing as you order and pay in one que and then collect drinks in another Payed for pre prepared salad water and cake plus coffee then realised that while we had our food I needed to wait in huge que for coffee my daughter needed help with the baby and so asked if I could cancel coffee and was told no they would have to call for the manager what a fuss When we already were struggling with a small infant no sympathy or understanding from what seemed a young inexperienced staff did not mind expensive prices but would have expected better service from a restaurant brand which on their recruitment poster branded itself as family friendly!!!!!