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Bidra med feedbackWhen booking the Ultimate experience at Leonardslee, guests receive complimentary entry to explore the stunning gardens. The highlight of the experience is a thorough wine tasting led by the talented sommelier, 'Simba'. The selection of wines is fabulous, and the Sabre moment when opening a bottle was a memorable touch. After the wine tasting, guests can enjoy an excellent and delicious Afternoon Tea. 'Simba' goes above and beyond to create a perfect experience, even adding a special touch with a carrot cake photo opportunity. Overall, it was a fantastic experience that exceeded expectations.
I booked the Ultimate Wine Experience with afternoon tea and based on the cost I was expecting this to be very good at the very least. I can 100% confirm it far exceeded these exceptions as it proved to be pretty much perfect! From the food down to the setting and service it was truly exceptional, in fact it was literally faultless. I can't not mention our waiter Simba whose wine knowledge coupled with his smiley easy-going nature was the icing on the cake. Lovely wine, delicious tea, wonderful food, and above all brilliant service. It's easily a Ten out of Ten experience.
He afternoon tea and staff were lovely but we parked in the main garden car park and my wife pushed me in my wheelchair down the hill to the house. This hill is too steep and my wife had to stop several times to get her breath back. As you have plenty of empty car parking spaces by the house, it would be sensible to let elderly and disabled customers park by the house. If this doesn't happen, I regret to say we won't be back.
Came here for a 90th birthday. When making the initial enquiry, the woman at reception was pretty apathetic and there was very little friendliness to the interaction from her part. I was additionally given an incorrect email address to make the reservation. When making the reservation I asked whether I could speak to someone about logistics as we were told we would need to be seated on two tables rather than one. I was directed (without my knowledge) to a premium number, which I am still surprised at given that the person that I was speaking to had another regular landline number that I could have called but yet choose to direct me to this premium number. When I discovered the charges I asked whether Leonardslee were aware they had directed me to a premium number. The answer was that the premium number was in place for a number of reasons, but they were sorry for the inconvenience . As the call wasn 't for too long I proposed that the £4 charge that I had incurred could maybe be subtracted from the final bill as a gesture of good faith. This email was ignored. The service from staff on the day was very attentive, and the woman with whom I corresponded (referred above) was also helpful and polite. The food was excellent. Such a shame that in the course of spending £500, Leonardslee couldn 't find the impetus to recompense me such a small amount for a call that I never would have made had I known I would be charged. The place itself is really nice but when you are spending a lot of money you really don 't want to have the basics missed off with emails ignored, sneaky surcharges, and unwelcoming first impressions.
Leonardslee House is a beautiful, elegant setting in stunning gardens. Having a walk around the grounds before an afternoon tea, is a lovely way to spend an afternoon. The dining room is quite lovely, very elegant and special. The service friendly and attentive. The sandwiches and scones were delicious, the pastries also lovely. My only constructive feedback is regarding the children’s afternoon tea, which the children in our party found to be too ‘fancy’. The pastries, whilst undeniably works of art, were just too much for our children, who would have been much happier with a slice of cake. To be honest generally, I think a lot of people would like a lovely slice of cake rather than exquisite looking but rather complicated pastries. It’s something you see at lots of high end afternoon teas these days. Whilst I hugely admire the skills of the chefs and the beauty of the pastries, I personally think the option of more traditional cakes would be a good thing and welcomed by many. Just a thought. Despite the lack of ‘cake’, the afternoon tea at Leonardslee is very special and combined with a walk around the gardens, makes for a lovely way to spend an afternoon.