Sticks Sports Grill - Hogansburg

If I could give zero stars, I would. What happened to this place since they moved to the back of the casino?! The menu totally changed. There was no option for whole wheat bread for a sandwich. I don’t eat white bread, yet I was stuck eating a giant slab of white bread that I ended up throwing in the garbage. I asked for basic and simple oil and vinegar for my salad and I was told that they don’t have any. What kind of restaurant has no straight oil and vinegar? I never heard of this in my whole life. I was forced to have the Italian dressing and it was the grossest dressing that I have had in 15 years. The salad was completely different than it used to be, it was not good at all. Another person in my party had a hamburger and they couldn’t eat the bun because they said that it had a weird and bad taste. It is such a disappointment because Sticks used to be good when they were located at the front of the casino. I used to be able to get the nicest lunch there. It was half a whole wheat turkey sandwich, house salad with a delicious balsamic vinaigrette or just olive oil vinegar, and a nice onion soup. I last had it in May, what a shame that it is totally changed now for the worst. Please get it back to how it used to be, because I will never spend $42 on a lunch like I had today that was so disappointing and gross.

Good food … terrible service … very long wait time.

We waited quite a while for our food. When it came out it was cold, they didn’t give us the sauces we ordered or put onion on the sandwiches. When I told them they didn’t even seem to care and were snarky about it. I don’t think we will be going back.

I went out for dinner and had a frustrating experience. My pager never went off, and they brought me the wrong hamburger, which wasn't what I ordered. I had specifically asked for no mayo and extra bacon, but that wasn't done. Instead, the cheese was also incorrect. When I mentioned the problem with my hamburger, they brought me just two slices of bacon, but it was still not the right order. They promised to make me a new one, but that didn't happen at all. It seemed like they were disorganized and mixed up everyone's orders. Eventually, I decided to ask for a refund because I was really disappointed. It's a shame because the hamburger was delicious the last time I had it, and I was looking forward to enjoying it again. In the end, I left without having dinner.

This restaurant is a complete disappointment. I've been waiting forever for my food, and some guests have been waiting for over an hour! I will never return to this place again. The casino is likely losing business with so many people stuck waiting for their meals.