Subway - Hixson

Completely shocked at the lack of customer service shown by female employee Hadyni tonight. I placed and paid for my order online at 2:39 pm online to take advantage of the buy one footlong, get one free promotion for pick up at 6:45. I arrived at the restaurant at approximately 6:35 and informed one of the male employees I was a little early. He asked my name which was provided- that’s where things went awry. Hadyni looked at her computer screen and said there wasn’t an order under my name. I said well, I have already paid for it and was certain this was the right location. She asked which store address- I told her it was this one on Hixson Pike. She said “well we haven’t had any orders under that name in the last 5 hours.” I pulled up my email which showed the order number, store address, and confirmation number. I asked her to search by the order number- she refused. She also refused to even review my email confirmation and told me to call the Hixson location to see if it was sent there. I asked what I could do since I already paid- she said you’ll have to call the Hixson location since it’s not in our system. We cant make the sandwiches. Instead, I sat down to call customer service. Then, miraculously, Hadyni said, “It just came in.” Shocking. I was appalled at her lack of customer service and basically scoffing at me like I was stupid throughout the transaction. Further, she was coughing repeatedly, sniffling and wiping her nose. Though she stepped away to cough, she didn’t change her gloves or wash her hands. Luckily, another male employee who was wonderfully kind made my sandwiches. Hunter and the male employee who make my sandwiches were excellent employees. But the experience was completely tainted by Hadyni.

Went in today to get a pizza sub and got charged for a BLT add pepperoni, which isn't right, it's supposed to be a pizza sub as it's always rang up, so we got charged 16 dollars for a foot long, which is for sure not correct. We go here all the time and know the prices, this is wrong and I'm pretty sure they rang it that much to give themselves a tip. A BLT add pepperoni is usually only 13 dollars, so where's the extra 3 dollars come from? Who ever is working today needs to lose their job for stealing from their customers, a gentleman who came out after me and my fiance said he got charged double what he normally pays as well. They need to lose their jobs asap

The staff is incredibly slow, careless and the restaurants sandwich making area was very unclean. I had to repeat my order multiple times because the employee wasn't listening between making my order and online orders. Almost as if I was a bother to Subway for coming there.

I never do anything like this, EVER! If I didn’t even have to put 1 star, I wouldn’t. This deserves the first time. I had just gotten off of work and stopped here to get dinner and was waiting in line. This girl, Aryanna which is an employee was slinging this customers sandwiches and smacking her lips. Well, my turn was up and she asked what I wanted and when I told her, she smacked her lips, shrugged her shoulders, rolling her eyes, was slamming the bread pan. I asked Aryanna what the problem was and she raised her voice and said “NOTHING, JUST BEEN BUSY”. I told her, I’m sorry, I’ve been at work all day long and I’m tired too, I’m sorry you hate your job. The customer in front of me, said yes, she has a problem, a big problem, seems like she doesn’t want a job. Aryanna continued to argue back and forth with me until one of her friend sitting in the lobby said “Aryanna stop”. I asked the young man where the Manager was and he said technically, I’m the Manager and I know, I can’t handle it myself, this is what I’ve been dealing with and I’m so sorry.” I asked why Aryanna still even had a job there and he told me “he’s working on that, you can call and talk to the actual supervisor tomorrow and let them know what happened tonight”.I understand that people have bad days, but that is NOT how you treat any customer, anywhere. No exceptions!

2nd time in 2 weeks and my order was completely wrong again! Called to get information about this issue and the teen answering the phone cannot make any sense and replies as we can write down your name and replace the sub which doesn 't cover the other 2 subs that were also wrong. They claimed we don 't have a manager available and we don 't know when she will be back . Lesson learned, I will get a refund and never return to this location.