Surf Break Cafe - Hilo

Fantastic place, very nice people, delicious food. It is a must every time we go to Hilo. Congratulations !

The cafe is housed in a creepy mystic art gallery of some kind. Creepy vibes and ruined the experience. It was going to be an hour wait for a bubble waffle. Ended up spending way too much for an edible glittered lemonade that was pretty but not very good.

Overly spiritually eclectic.The place looks nice, but it is in the back of an overpriced crystal shop. I would love this coffee bar if it was its own thing. Too much cultural appropriation.

It is nestled behind a gift shop, but the order screen is right at the entrance of the gift shop. I prefer to give my coffee order verbally and didn't appreciate the order stand, although the options were pretty good and you could adjust everything in your order.The place is cute and very hip looking but the latte was bad. It was espresso and milk simply mixed, no foam or froth. Even after I made a note to the staff when I took my first sip, they reassured me that I was having a latte with frothed milk... It definitely was not frothed milk (or very lightly foamed). I would pass on the drinks but cute enough to visit once

This place has gone way downhill. Slow service, burnt tasting coffee, the manager has a bad attitude and weak customer service. Won't be going back anymore. To your response: you didn't address the poor customer service, and bad attitude of the manager. I understand that orders might take longer and that is easily forgivable, a poor response from the manager is not. She is setting the tone for the rest of your staff and how your business treats customers with complaints.