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Bidra med feedbackTried to order 2 custom poke bowls, the ordering site wasn't working so I called, they were out of rice. How are they in business?Food: 1/5
I swear....I 've ordered SEVERAL TIMES just to see if maybe my experiences were just isolated issues with this store but NOPE! They are just terrible. Terrible customer service, which is basically what it comes down to here. First off today I placed an order for two custom poke bowls and a custom açaí bowl as I 'm sure most customers do, and NONE not one of them were prepared according to the customizations we requested online. So I sent my husband back to the store with all three and screenshots of the customizations to have them fixed. Before he left though I called the store to let them know that they were all wrong and needed to be corrected, to which I got a very sarcastic and defensive what are you talking about?? from the woman that answered the phone. Of course this sent my annoyance to the next level. So I told her what I ordered only to have her tell me that one of the ingredients I PAID for they didn 't have so naturally I requested a refund for item. Then she told me they would redo my order. So my husband headed to the store however when he got there, he had to wait 15 minutes for them to remake the bowls, then get told some of the ingredients they didn 't have. Anyway, he finally came back home and guess what??? Poke bowl still wrong. He actually had to assemble his bowl himself because they gave him his ingredients in two separate cardboard containers. Needless to say, I called the store back again to let them know that my order was wrong YET AGAIN, and that I was coming down with my card and I wanted a full refund for my order. So a third visit to the store later, I requested a full refund for my order, and just left my poke bowl on the counter. And will not look back.I really did try to like this store. I did. But honestly, how many times can you get an order wrong when you have a literal list of items to put together??? And this is not my first bad experience with this place, this just happens to be yet another bad experience with this Playa Bowls knock off. But it will be my last. Very disappointing.
We love this place. Great service. Fruit bowls delicious. Poke bowls are the best!
My uncle and I come here regularly for fresh healthy and delicious smoothies and wraps. They also have acai bowls and an extensive menu to try. Love these healthy foods that taste so good. The people that work here are absolutely wonderful and caring. They remember my uncle and know what he wants when he walks in. So grateful that they're close by and we can come here regularly. Check this place out you will not be disappointed!
I ordered two Açaí bowls and both were icy and a very different and odd color. I asked for pineapples and received mangos instead.