Roosters Piri Piri - Hillingdon

We waited 30 mins for our food for our burgers to be cold and hard this is our first and last visit from us. Very disappointed

Love popping into here on the way home from a night out. Love the food, the service is great. Always get a great deal.

I am a very loyal customer to roosters and have been ordering and enjoying the food for the past year sometimes ordering 2-3 times a week. I made an order at 9:45 and was told by the ‘manager’ extremely rudely ‘if you wanna order come you have to come within 10 minutes’ I ordered food and forgot to add something to the order and when I called and added the items he proceeded to end the call with ‘you have 8 minutes left’. Once I had arrived I told him that he was very rude over the phone and he responded sarcastically with ‘what do you want me to say sorry sir but we close in 10 mins at 10 o’clock ’ as if this response is not common courtesy and customer service. I have never written a bad review and usually let things slide, however am writing this is as I do not wish for any other customer spoken to In such a rude manor, also In the hope that the actual ‘boss’ (very nice person) can sort out this issue. It is very much a shame that I’ve had to write this as the food is great and would recommend it however the experience this time round was appalling and I shall not be returning.

It hurts me to write this review. I’m normally a big fan of Roosters but I received some awful service from them last Friday night, which leaves me no choice but to give them a bad review. Want to know what happened? Read on. I’ve eaten at Roosters several times in the past and have always enjoyed my meal. It’s a piri piri chicken shop and on a good day it can easily rival Nando’s, which is their biggest competitor. My go-to is the double chicken pitta with piri fries and corn-on the-cob and when I order, I know I can expect plump, succulent chicken breasts marinated in tasty medium strength piri sauce. Or so I thought. Last Friday, I ordered my usual via the Uber Eats app, keen to use a 25% discount code I’d been sent. The app advised me I’d have to wait twenty to thirty minutes for my order. One-hour-and-fifteen minutes later (exceeding the maximum delivery time quoted by Uber), my food finally arrived, but the piri fries were missing. I searched the Uber Eats app, desperately looking for a way to contact the restaurant, but this was futile because it seems to be impossible to do this via the app. Instead, I googled the restaurant, found their phone number and called them directly. I explained what had happened to a man named Inder and asked if he could send a portion of fries out to me to make up for the missing item. He didn’t apologise, said he couldn’t do this and said I needed to place a second, token order via the app (at my expense) for him to be able to send the fries. However, he said he’d send the entire order again and that I wouldn’t have to wait as long for this one, so I trusted him and did as he suggested. Big mistake. I dutifully ordered and paid for one pot of piri mayonnaise (plus service and delivery fees), including a note about what my original order was to remind Inder when he received it. But guess what – my food wasn’t fast-tracked at all and I had to wait another hour-and-fifteen minutes for my second order to arrive – which was wrong again! The fries were there this time, however I received a single chicken pitta instead of a double (because it was half the size of the usual one). Worse still, it wasn’t chicken breast in the pitta but some stringy chicken strips instead (I guess they’d run out of breast by that point) and the chicken was marinated in hot sauce instead of the medium sauce I’d asked for. So, I had to wait a total of two-and-a-half hours for two incorrect orders to be sent to me. The incompetence and unprofessionalism didn’t end with the restaurant either. The Uber driver who brought my second order went to the wrong house, two doors down from me, and probably would have left my food on their doorstep if I hadn’t have opened the door in time. I didn’t receive any apology from him either and instead, he sided with the restaurant and made excuses for them, which I didn’t appreciate. “It’s Friday night, they’re busy”, he said. Sorry pal, but that’s not good enough – if they can’t handle being busy, then hire more staff. I was so hungry by the time my food finally arrived that I felt sick, and I was so annoyed by that point that I didn’t enjoy eating it at all. Naturally, I wrote a complaint to Uber Eats about this and a day later they agreed to a 40% refund – a nice gesture but not the full refund I’d asked for and thought I deserved considering the series of ****-ups that took place that night. As I said at the start, I like Roosters and would like to think this was just a bad night. However, it did make me reflect on some mistakes they’ve made in other orders recently: sending me regular fries instead of piri fries; forgetting to send me a can of Coke I’d asked for. So maybe the service there is starting to decline. I will probably give Roosters another chance at some point but I am boycotting them and Uber Eats until I’m no longer spitting feathers.

I used to Love Roosters Uxbridge and in fact have not been to Nando's since, however over the last 2 weeks the quality of the food has not been great, Chicken not cooked or marinated properly, cold chips, asked for Peri chips but was given normal chips, asked for Hot wings and was served dry wings which were not hot at all. very very disappointed, Over the last few weeks the food is not being made with Love, what happened Roosters?