Zoila Cake Shop - Higuey

Excellent pastry, its best pastries in the east are all a pleasure and art is not left behind, the service the best girls are a charm

Very good cake, not too sweet and the dough is soft.

Excellent service, and the super mass I love, I don't change it

In my opinion they have changed a lot, their service and product is not like before. The quality in the product every day you bought is lower. I didn't buy it for a while ago and yesterday we decided to order a biscuit and put the dough on top of a filthy and ugly decoration fabric and when we opened the cake was a little hard.

Horrible experience!!! Need to educate staff. We received the cake after tremendous agony and thread from Zoila’s Cake team. We were expecting a magnificent art but by the time we got the cake pieces were falling, they definitely did not pay attention to details. I follow them on Instagram and it is why I want them to do the cake for my daughter Quinceañera. PLEASE if you want a stress free experience go elsewhere. JUST BECAUSE YOU ASKED FOR DETAILS.... The order was placed and 50% deposit made months before the event, you lost the details of the order 3 times. 2 days before the event still you were asking again for the original order because you lost it. Less than 24 hours of the event you requested full payment, when specifically you knew you were dealing with out of town customer requesting the other 50%, (We were never told that prior delivery of the cake that the account should be cleared, which we didn 't have a problem paying, neither sending you the order details and photos more that 3 times) a online transaction was made on a Friday evening to satisfy your request. Saturday 1 hour prior cake delivery you called stating NO CAKE WOULD LEAVE the store unless you received CASH, only cash could be accepted, we begged you to check your account because the money was out of our account and for sure was pending on your end, we implored you for another solution and there was not way to satisfy your request when we were 2 hours away, we begged you to deliver the cake and we could pay you CASH at delivery time, again the answer was negative. One of my family members had to drive to one of your store and bring in the cash, when we paid, your employee was asked to call your main store and tell them to release the cake, she refused to do it because she did not have a receipt done yet!! Finally all the finances were cleared, when we received the cake was nothing like the picture we sent you, part of the Fondant was coming off, it was messy, and poor attention to detail could be seen thru the hole cake. My best advise to you is to improve customer service, organize your orders and make sure your receivable account is clear. Thanks