Chipotle Mexican Grill - Herndon

One of the better places in the opposite! great team!

Got the burrito bowl. The brown rice was getting dry and hard, but other ingredients were fresh.

I placed my order online for pick up. I come home and notice they forgot my tortilla on the side. It was only $0.25 but still, I was looking forward to it. No matter the cost, customer service should be top priority. They don't give as much portion as Centreville locations do either. I would go to other Chipotles if not for the distance from where I live.

I don't like Chipotle in Franklin Farm. I paid a combined $19.00 for a Brisket Rice Bowl with a side of chips, guac, salsa, and queso and they provided low quality service. Portions are terrible, Chips and Rice quality is inconsistent. Oh and they have a rich history of health code violations that they were penalized for. Chick Fil A, Popeyes, and McDonalds all have one thing in common. Their level of service exactly matches up with their price. Chipotle's does not.Don't eat there because their main focus is to eat up your wallet than focus on your experience.

Idk what to say. Maybe I've been abroad too long.Store opened late, no service, frozen-looking rice, burrito maybe half? wrapped? Maybe? Completely fell apart and just balled it up in foil with no worries apparent towards how I'd eat that mass.Then the soda machine exploded on me twice cause they forgot to set it up.Literally will not be going back to chipotle ever. Spend your money at Moe's instead.