El Pollo Loco - Hawthorne

The cashier Carmen was GREAT!! She greeted me with a Beautiful smile, listen to me, when above and beyond to help me on what I wanted. She was great, friendly, courteous, knowledgeable and fast, she deserves to be recognized.

I love pollo loco but when the people who work there don't like there jobs ???? this what you get. Broken tostadas, no dressing, no utensils, nor chips for your pozole! Mmmm hello my meals were not chip or free. One of those tostadas was for my boss ????

Just be bad , and go to popeyes next door ! . Lol. The drive thru line was soooo long and slow omg. I'm surprised I waited that long , I havent ate here in so long so I was randomly craving it. But it did not hit the spot. They were slow, skimpy on the food , I barely had a tablespoon of rice and beans , 3 sprinkles of cheese., I took of the big glob of sour cream, it didn't have any flavor. And it was $10 ! Smh.

Ugh. I went through the drive thru and ordered a Fit Bowl, specifically the Double Chicken Avocado Protein Bowl As you can see, I didn 't get any Avocado. The whole salad is a pathetic mess. I read something about cauliflower rice? Nope. This is disgusting. Definitely not worth the price. Don 't waste your time. The description also said 'power greens ' I definitely don 't consider iceberg lettuce powerful ????????????????????????. WHAT A RIPOFF

My family and I ordered to go, and they forgot a part of our order. My sister drove back, and once she came back to eat, she found a hair in her burrito. I had to go back again, and informed them but they didn?t seem to care. They didn?t even look in the burrito when I was showing them. There was clearly a red, long hair, the same as the woman in the front giving orders. They didn?t honor what I asked for, so I got another meal in place for the burrito. They also told my sister they didn?t have creamy cilantro sauce when she first ordered, but I received it with the tostada I got. Not sure why they would lie to customers. They all definitely took the whole situation lightly. A hair and two trips back to the restaurant ????????