Brookmans - Hatfield

We had an appalling Xmas dinner at BROOKMANS. We had some family over from Spain and it was embarrassing. Three pieces of Turkey brown meat two burnt chipolatas, vegetable mush and covered with gravy trying to hide the mess underneath. We ordered 4 of these meals! The starter was a fish cake which looked like it had been thrown on the plate. Cheap meat. This restaurant is a disgrace and I would highly recommend you don’t go there.

Really nice restaurant. Decor is lovely and the food was very good. The staff were all friendly and lunch was enjoyable.

Confirmation number: 83523 Booked 6pm for my girlfriends birthday, even got a reminder email the day before which was cool. Arrived 5.55 was seated and then we must have turned invisible. 3/4 tables of guests in the restaurant,. Counted 8 staff (1 girl at the bar making drinks since we arrived so can’t blame her- I said goodbye to her as we left) 20 minutes is too long to wait to be asked if we want a drink, overall a disappointing experience to a place I haven’t been to for 2/3 years, I’ve had good food before here but didn’t get to taste it this time. I didn’t feel right spending my money there as the service was so disappointing.

Sunday lunch fabulous starter main and dessert wonderful afternoon great service fantastic helpful and friendly staff great atmosphere.

Had a celebratory evening out with a large group of friends (13 of us) and took the private “blue” room which was perfect for the occasion. The staff couldn’t have been nicer or more efficient and ensured that the evening was smooth and just worked perfectly. Food was excellent too and pricing was reasonable. All the staff were great but particular mention for Juanita who took great care of us thanks!