Tropical Smoothie Cafe - Hartland Twp

Don't order delivery through their online app. If you have an issue and you call the number provided (the Hartland location), the associate will tell you it's doordash's fault, call them. The associate will then hang up on you when you try to explain that you don't have a doordash account and you're calling the number provided.I called back 8 more times after being hung up on, they screened my call but eventually answered. I simply asked for the associates name to file a complaint and was told that policy dictates not giving out other employees information. I requested a manager, heard her asking someone inthe room who told her no. They told me there was no MOD and if I wanted to fix this I could pick up my own food its not their fault. This associate wouldn't give me her name either. Tropical Smoothie's site doesn't enable me to find a solution or get a refund either. Don't ever order through their App.

Good smoothie place. They have many kinds of smoothies here. If you are vegan or vegetarian this is a good place to go. The smoothies are easily customizable. I would give this smoothie place a 8 out of 10

Great customer service, and my food and smoothie was out right after my order was completed

This location has potentially the worst customer service I have ever experienced! My sons sandwich was burnt and not palatable, when I asked if they could remake it, I was told no but that I could purchase a new sandwich. The manager was extremely rude, passive, aggressive, and we will not be back to this location. Very disappointed, since this was a place that we frequented often.

Always fast and super friendly, even when I have a huge order! Thanks!!