Papa John's - Harlow

Do not order from here on just eat I ordered my food over an hour I waited they was quick enough to take my money and my food never arrived I'm Soo mad

Took my card details and staff told me the card didn’t go through and I will have to pay cash. Next day when I called there was different staff and refused to help said he didn’t have any system to contact the owner. There is no direct phone to contact papa johns. I filled a form and there is no acknowledgement received for my complaint so I am in agony now that I have lost £47.54. Avoid Ilford papa john seems to be fraud. Pizza was delivered after one hour with no sauce and for that they have charged me twice. Can I rate less than 1?

Went to order pizza from this store. On arriving I was told 2-3 minutes but was waiting for more than 15 minutes. When I got home I realised one of the toppings was wrong, and when I called the store about this the store manager picked up saying “he took my order and he knows what I said” and that “he is the manager of the store so he knows”. He was extremely rude and unprofessional and lacked communication skills to deal with a complaint.

I recently picked up a pizza to-go with my daughter and her friend, and as usual, it was delicious. We ordered online, and the restaurant was prompt with our order. The food quality was exceptional, and the best part is they often have special deals that enhance the value for money. The staff is consistently friendly and attentive, making for a pleasant dining experience every time.

As a result, we were left without our pizza and without our money refunded. When we asked if we could simply go to the store to pick up the pizza in person, we were met with a hostile response from the woman working that night. We followed up with emails and phone calls to the customer service department but received no resolution or even an apology for the poor service. Overall, I found the entire experience to be unacceptable and would not recommend this establishment to others.