Brewers Fayre Potters Arms - Harlow

Great food and brilliant service by our lovely waitress Kayleigh. Very professional, attentive and charming. Will definitely be coming again!

Long story short, do not frequent this place. Closed more than open. We stayed in the adjacent Premier Inn, this the local eatery/pub for said hotel. During the day a very bad lack of staff. Went into town and then back to the hotel for a rest. Woke up at 9:30pm, thought we would go for last orders, get there and are told it is closed 10pm on a Saturday night! Next day went for breakfast (pre-paid). Wish we had not, no eat as much as you want buffet, food T order by one very stressed waitress working on her own. Heard the rumours (turning up to find your table cancelled) on Boxing Day. Bar restaurant closing early. No more P/I or Potters for us!

We went to breakfast here as we were staying at the Premier inn next door. As far as Premier Inn breakfasts go this was probably our most pleasurable. The breakfast room was bright and clean. Joanne our waitress was very welcoming, attentive and could not do enough for us. This location cooks your breakfast to order (not buffet style) and we were asked for our order very swiftly. The cooked breakfast was absolutely fine although like all premier inns the fried eggs are always a little small and insipid. The tea making area provided teapots and a jug for the milk which is is such a good idea and wish it was taken up at more breakfast locations.

Laura was very helpful and offered to help with anything i may need and made sure to check for any allergies , the food also came quick and tasted great :

The service at this restaurant is absolutely awful. There are a few pleasant staff members, particularly the two older ladies who are very welcoming. However, the younger ladies seemed unhappy to be working there. The service is extremely poor, as no one ever checks in on you to see if you need anything. The food is cold and awful. The staff are also rude to customers, despite them spending their money there. In my opinion, the staff need to receive training in professional customer service and hospitality management. Otherwise, the Cookhouse pub will likely lose many customers and subsequently, jobs for its employees.