Dunkin' - Hampden

Friendly service and always a smile! Always gets the food right...that's so important...it means they are customer focused and in the moment

This Dunkin has to be one of the slowest around. Got a coffee two days ago 11 minutes in the Drive-Thru. Ordered online today at 1:50 p.m. , took under 2 minutes to get there and then sat in the drive-thru line until 2:10, needless to say coffee is cold notmade to order. And once you get in the Drive-Thru line if there's cars behind you you're stuck so you can't go update:8/2/2022thought i would give it one more try...noone in line at Drive-Thru, waited 1 minute sitting to hear we will be with you....ok ..wait another 5 mins to hear nothing more but see chatting inside...DONE...drove to Somers location 12 south rd somes ct, wasthru drive thru, got coffee with a smile and great attitude in UNDER 45 SECS...worth the drive, AVOID THIS ONE and go to somers

There was a long line at the restaurant due to a power outage in Springfield.

I ordered two drinks and some food from this Dunkin' late on a Saturday afternoon, and the two young employees had terrible attitudes right from the start. We had to wait over 10 minutes for our drinks. I had a gut feeling not to drink my latte, and I even warned a family member about my concerns that something might have been done to our drinks. Despite my warning, she decided to take the risk and ended up experiencing symptoms of food poisoning within 45 minutes.

It's consistently good as always, though it's getting a bit pricey. The coffee is fantastic!