Mcdonald's - Half Moon Bay

Bathrooms locked, saw the manager wouldn?t let a paid customer use the bathroom. When she finally let them use it they guard the door till they come out. Need at least one English speaking worker to interact with customers, especially when the menus are inEnglish. They have signs that say 30 min time limit only to eat your food.

The manager refused to allow me to use the bathroom even after placing my order! I had to hold my food in my hand before she finally agreed to open the restroom, which was completely absurd.

During my recent visit to McDonald's in Half Moon Bay, I had a negative encounter with the manager, Guille. She was very rude and screamed at my children in Spanish, a language they do not understand. Instead of addressing us, the parents, she chose to yell at the kids while they were in the process of taking off their shoes as requested by another employee. This behavior was unprofessional and unwarranted. When I asked for the manager's name to report the incident, Guille became aggressive and refused to step back when I asked her to maintain distance. It was a distressing experience for my family, and I advise caution when bringing children, especially English-speaking Americans, to this location. I later had to explain the situation to the police after Guille called them on me. My children were left traumatized by the manager's harsh treatment.

There is no reason to serve small, stale, and mushy fries or an apple pie that is equally disappointing. It's unappetizing. The restaurant should replace these items with fresh ones, as McDonald's can certainly afford to do so.

Not to say I have high expectations for McDonald?s, but in terms of service my experience has been awful. I?ve been accused on not paying here both times I?ve gone (I?m not trying to scam a McDonald?s out of 2$ I?ve always paid. I was already doublecharged here the first time and then I went again and again was accused of not paying I opened my credit card app and showed thetransaction that showed it just was paid on my card for that date and time and was still told I ?didn?t pay?. I don?t knowwhat?s happening here but I?m absolutely flabbergasted.