Schloss Hainfeld In Hainfeld

After several friendly e-mails to the hotel operator and no answer for 4 weeks, I am writing my experiences with the hotel. we went to fourth together to wander into the Palatinate. At 11 a.m. we parked in the courtyard and searched for the reception. There was no one in the house. So we went on a hike. We had just ordered our dinner in Burrweiler, and we received a call from the hotel at 6:20, but we would like to check in the next half hour, otherwise a check-in would no longer be possible today. About Booking.com I volunteered for an approximate arrival time of 17:00 – 18:00. I was not aware that this is a mandatory time indication. Furthermore, we were informed that it would not be enough if only one person came by for the check-in, because of the Covid-19 measures all would have to be present. We stopped our drinks, we ordered the food again and we made our way to the hotel in a quick step. On the way we telephoned all restaurants in the area looking for a possibility to take a dinner somewhere. Unfortunately without success that next restaurant with capacity was in Landau. Completely devastated in the hotel, 3 vaccination passes and my Covid-19 negative test were controlled by Doctorbox. Unfortunately, no certification number of the tested institute was available on downloading the negative test, but the test time (on the same morning). The certification number would probably be in the e-mail, which I did not have because I did not use an email system on my phone. However, I asked to submit the email the next day.So I refused access to the hotel, I could not stay there, but all the other 3 people already. Unfortunately, we didn't have a tent to stay and a replacement hotel was no longer to think, as all of them were fully booked. We shouldn't have been allowed to drive, but we had no other choice....This was a day in the Palatinate, which I don't want to see so quickly. Dealing with us was not to be overwhelmed by incompatibility. Both our hotel rooms were fully charged with € 220. Several friendly requests for agreement that at least 1 hotel room is not calculated have not been reacted to today.

Great hotel, very nice room, totally quiet at night, rich tasty breakfast and very nice staff. Beautiful ambience

The ambience is a bit old-baked.The sauce reminded of bags

We went to dinner on Sunday. The food was great. You can sit very nicely in the courtyard. The staff were very friendly and attentive. Keep going. We'll be back.

Great room and very good food. Very recommended.