Potbelly - Gurnee

Been here a few times and quality of sandwiches has always been good. Staff is also very friendly. Huge fan of the chicken salad sub.

I ordered a sandwich Gurnee,IL location at around 8:00 pm i think…So, I went there and i was polite to order but the guy who assisted me just stared at me, didn’t even say “Hi, Welcome to Potbelly! What can I get for u”. He seems like he was in a bad mood or idk….or maybe because i look hispanic or he is just racist I really don’t know. Like he is not interested assisting people like me….even if i didn’t do anything wrong. Good thing the other person who assisted me was nice and made me feel i am welcome there….and then i saw the black guy again at the cashier section …gave the black lady a different treatment…he was nice to that lady. So idk what did i do wrong to be treated that way….it’s just not fair. I mean i know i’m not that special but as a customer i just wanna feel the fair treatment and feel welcome to buy at their location. I should have just bought sandwich at Potbelly in Pleasant Prairie location. Staff are friendly, nice and no rude treatment.

I have always loved potbelly’s !! But today I Paid for my sandwich. After the guy said it looks like your having a bad day and said I could have a cookie on him. Soooo incredibly nice!!! What a wonderful human for showing empathy and compassion !!! Kid-friendliness: So friendly !!! And kind !!!

Love this potbelly’s! From the moment you walk in you are greeted by smiling faces and amazing smells! The staff is always so charming and friendly, and the food is perfect every time. Thank you!

First time coming here! Jake was so nice and polite while making my order. Thank you so much!: