Buffalo Wild Wings - Gurnee

The first time at this place, gurnee, il for the high time of my daughter at this weekend.

The good: most beer on tap the bad: unhygienic and dirty table tops the ugly: inedible rubber wings

I arrived at 8:45 on a Saturday night and the place was practically empty. I was so surprised! the bartender told me they were overcrowded.

I had one of the most unpleasant experiences in a restaurant ever. my server name is jessica lynn. I went and ordered some wings and some wedges and all ordered around me similar to me and all got their food and I just got my wedge. 30 minutes past and they never came out and I asked her to quit and she said she would talk to her manager and take care of it. 2 minutes later some cold wings came out and I ate them because they said she would take care of them. later they let me pay for them, and she stopped me at the door because she thought I'd steal them. after terrible service was the last thing I needed to be called a thief. Don't come here, the place was empty and the service was still terrible.

Started off as a 30 minute wait. I could tell they were short staffed. I saw 2-3 waiters/waitresses and they were bussing their own tables. Drinks and appetizers came out normal, but things went downhill once we ordered our wings. It took 45 minutes, no exaggeration, I set my stopwatch, to be told that the cook just put our order in. At that point we just paid for drinks and appetizers. We still gave the waiter a tip because it wasn’t his fault. He did give us the proverbial spill of “we’ve been busy today”, but you could tell he was still kinda new to the gig. Also didn’t want to be a Karen and destroy the poor kid. He is why it’s a two star rating and not one. Overall, I feel management does this location an injustice. It could also be the times we live in and no one wants to work, but I’m chocking this one up as a failure in leadership.