Cold Stone Creamery - Greensboro

I paid $52.31 for this terribly written birthday ice cream cake. We were late picking up the cake. When we arrived, we were told by the manager that they are busy and just finished decorating our cake and it will be another 15 to 20 minutes before we can pick it up but there was no one in the store. I am extremely disappointed in Cold Stone Creamery thinking this writing is acceptable. I should have gone to a grocery store to pick up an ice cream cake for $20 and saved my money. Do not go to this location, the manager does not care about quality.

I ordered a birthday cake for my daughter's 14th birthday. I gave them 3 days to make the cake. I was told to pick it up at 12 noon on Wednesday. I wanted to have the cake at home for when my daughter got home from school. I got there at 1:50 to pick up my cake and was told that the cake decorator called in sick and the other one will be there at 3pm and I can come back at 3:30pm to pick up my cake. I got there at 3:50pm and was told that the cake was not decorated properly and they have to do it over and I will have to wait anothet half hour. I paid 68 dollars for this cake only to get a bunch of run around. I will no longer support this business

This is the worst location in the city! Their ice cream is ALWAYS freezer burned. When I called and brought it to the associates attention, she told me to bring melted ice cream back to the store so she could examine it. Really? Examine it? She stated she was the manager, but a statement that dumb couldn 't have came from a manager. I believe her name was Seedra. Apparently she 's the store manager 's daughter which explains why my previous complaints to this location have not been heard. She 's rude and not professional at all. She did not offer a refund or a replacement for the terrible serving of ice cream we received. I had to go to a completely different location and they were nice enough to replace at no charge. Seedra at this location could take pointers! Not to mention she does not wash her hands in between taking payments and fixing orders! I won 't be back!

Hire people with a better availability. The employee behind the register decided she was closing the store for 30 min when I walked in but was still taking customers but said I could not come in. It?s 2:30pm why would you coldstone hire someone who doesn?t have proper availability and turn around customers at her Will because she needs to leave for 30 min

Unfriendly employees who can barely muster the energy to say hello. Someone, not sure if it was a coworker was in the back on the phone having a loud inappropriate conversation while someone?s child was hanging out in the back with them. Unprofessional.