Sonic Drive-in - Grapevine

I went to the place to order. I started ordering and wanted to tell them what I didn't want on my burger. The person told me to know when you're ready and hanged on me and cleared the screen. Now I don't want to believe I was racist, but I feel safe as it is.

My husband placed an order through the app at 7:40 pm. When I arrived I checked in. They were very busy and didn't respond for about 15 minutes. I informed the gentleman I was there to pick up an order. He said it would be out. I sat there for another 20 minutes and a different person responded and said I had not checked in. When I told him I had he said I didn't and he would check me in. At that point I went into the store and asked what was going on with my order. It was almost 40 minutes since the order was placed. The young man who said I didn't check in repeated that lie at least 2 other times. In the meantime, a gentleman who may have been the manager walked over and I asked for a refund. He went to the register and when I attempted to show him the order on my phone he said he had the info. I asked if anybody was going to take responsibility or say anything about the delay with my order. Silence! The gentleman completed the refund transaction, walked over to me and showed me refund receipt timestamped 8:19. He said it might take a couple of days, then he walked away. Not a word more was spoken to me. Not one person apologized, explained, tried to rush my order, expressed any accountability... I walked out and took my money down the street. Shame on all of them and the company if you think this is acceptable.

Need to update your online hours because its says the location opens at 8 am on sunday but someone pulled up at said they dont open until 9.

I waited 35 minutes and they came out with the wrong drink order twice. I only ordered 1 drink.

Service was good and accurate. Food was poor. Dry flavorless burger.