Nutshell Eatery Bakery - Granbury

My husband and I put a order on grub hub. We made a mistake and we thought it was for delivery but we didn't realize it was for pickup until we had already placed the order. We called the restaurant to find out if it was for pickup or delivery. We talked to a lady name Kristy is who we talked to we told the situation and wanted to know if it was for pick up or delivery. She said she didn't know. She was very rude to us. We told her to cancel the order. We asked her how do we get a refund she said thur grub. This women Kristy is very rude. And in my opinion lazy cause she basically refused to find out anything about our order. Very poor customer service.