Papa Johns Pizza - Glendora

Let me share my experience, I had a mobile app order the day before for Valentine’s Day for 4 pizzas to be delivered to my daughter’s preschool at 11am. I am contacted on Valentine’s Day by the preschool staff that the pizza hadn’t come at 11:45. So I call the store to check in, and explained how the preschoolers have nap time at a certain time so I had noted this in the comment section but received no contact or communication about the order running late. That is very unprofessional. They just told me to fill out a review. So I asked to speak to a manager. The person on the phone told me she was the manager and I asked how do you think you can make this right? She said the delivery person was on the way and the pizza was delivered but ONE hour late. Granted, it’s busy with it being Valentine’s Day, but the lack of communication and the way it was handled was poorly done. Finally the lady agreed to give me a free one topping large pizza and asked for my name and contact information. I verified there wouldn’t be any issues for the next time we order this. So then fast forward to today, I called and told her the situation and she kept asking me the same question over and over about my order and that it wasn’t written down but she remembers me, but kept going on and not making much sense. I asked if I can get the pizza I was promised and she finally said yes so I placed the order ahead and asked for it to be ready at 5:15pm and she confirmed this. I showed up with my two little ones, and I ask the guy there how long for my order and he looks at the oven and says 5 minutes. So I wait in my car. I come back out and it’s now 5:30pm, and the lady was there that I had been on the phone with before and she tells me she forgot to have them make my pizza. Obviously at that point I did not want the pizza. I explained how it was frustrating to see 4 other employees sitting there and two of them ignoring customers while looking at their phone and then making pizza without washing their hands after being on their phone! Sooooo gross ! I don’t want pizza from there ever again. I explained how my kids are hungry and I had placed the order an hour ahead and I didn’t understand why I was told my pizza had 5 minutes but then I come back and it’s not actually my pizza. So I asked to speak to the owner and they gave me his number. So I will be making a complaint and wanting a refund from my original order. I drove all the way there and the employees made so many excuses that they had a lot of orders and acted clueless and like they were disinterested. I will never come back here. Sanitation, lack of customer service, and quality of food is terrible.

DO NOT GO HERE! Owner here is very rude ! Doesn't greet his customers at all and app says food is ready but when we pick up he has you waiting for another 20 mins while the pizza is just sitting in the box getting cold ! This is the second time he's done this to me and I shouldn't have given this location another chance. Owner is an old man kind of bald and doesn't care about customer service one bit.

I ordered a half and half pizza from them last night with extra mushrooms and extra pineapple and well done and the Pizza had almost no toppings on it and was soggy almost tasted like it wasn't cooked all the way . I have received pizzas from a lot of Papa John's that were always good but stay away from this place .

One person is working here! ONE! Answering calls, taking orders, for the last several minutes. My pizza hasn't even begun to be started yet. I'm asking myself why I'm even here right now. This pizza shop should have a minimum of 3 employees on the floor. What is management thinking? This place is so hit and I'm sweating bullets and nothing has been started yet. This poor woman is overburdened. Get with it Papa John! Pizza was subpar. No wonder, the staff had no time to put the effort into quality control. No bills in the till. I got 3 dollars back in nickles and dimes. One guy had to forgo his change, which he did mercifully. Wth? Maybe this was a sign to stay on Keto after all.Ordered a large onion pizza. Care to count along with me on the amount of onions I actually got? Sheesh! I won't be back!

One person is working here! ONE! Answering calls, taking orders, for the last several minutes. My pizza hasn't even begun to be started yet. I'm asking myself why I'm even here right now. This pizza shop should have a minimum of 3 employees on the floor. What is management thinking? This place is so hit and I'm sweating bullets and nothing has been started yet. This poor woman is overburdened. Get with it Papa John! Pizza was subpar. No wonder, the staff had no time to put the effort into quality control. No bills in the till. I got 3 dollars back in nickles and dimes. One guy had to forgo his change, which he did mercifully. Wth? Maybe this was a sign to stay on Keto after all.Ordered a large onion pizza. Care to count along with me on the amount of onions I actually got? Sheesh! I won't be back!