Gillingham Chinese Takeaway

I ordered on line. There was nowhere to say when you wanted the food, so it came at there convenience I.e. before I really wanted it. When it did arrive it was all undercooked so I had to throw most of it away. When I rung to complain there was no interest, no offer of compensation or a replacement meal. I'll use the other Chinese in the town next time. They can't be worse. Added in response: I concede that I could have put a time in the comments section, it didn’t occur to me that that is what it might be for as I have invariably in the past order ed,with other takeaways, by phone. I acknowledge that any retailer (and individual, for that matter) can get things wrong and it was in that light that I rang to complain. Had I have bought something else on the High Street and it was substandard I would expect to complain and that the retailer would have a policy for dealing with such things and that the staff would be trained in how to deal with them. It was clear that when I rang the person that I spoke to had had no such training and from the level of response/abuse that the owner has produced she/he has no policy other than to defame the character of their customer. Rather than wanting to take advantage of a small family run business, since moving to the town I have done my best to stop using online retailers in favour of local shops following the mantra “if you don’t use them you’ll loose them”.

Used this Chinese for the forest time this evening and I have no complaints. The food was hot and tasty. The noodles in the chow mein were perfect and the sweet and sour had lots of juicy pineapple which is a bonus for me. Easy to order online and friendly service when collecting I couldn't really ask for more . Thank you for the freebies too . Meal type: Dinner

Service: Take out Meal type: Dinner Price per person: £40–50 Food: 4 Service: 4 Atmosphere: 3 Recommended dishes: Deep Fried Salt Pepper Ribs, Roast Pork Chicken Fried Rice

Good service good food Service: Take out Meal type: Dinner Price per person: £30–40 Food: 5 Service: 5 Atmosphere: 3 Recommended dishes: Special Fried Rice, Szechuan Style Roast Park Recommendation for vegetarians: Somewhat recommend Vegetarian offerings: Large vegetarian selection

Ordered online which was very easy however wasnt overly impressed with the food, Singapore noodles had no spice to them and the special fried rice was watery. Also didn’t like the big chunks of meat just placed on top of the rice. Personal preference but wouldn’t order from here again if I was back in the area. Service: Take out Meal type: Dinner